Our Reviews

Courteous, professional, demonstrating excellent service skills, and concerns for meeting the needs of the customer.

Kind, courteous, knowledgeable, and efficient

Friendly, Fast and efficient. Thanks for taking care of big Red

I can’t say enough about how helpful and accommodating Mr Odell and Mr Paul were during the entire leasing process of my Equinox. I had just had surgery and was at lease end, Mr Odell’s worked professionally and efficiently to complete my process without delay. Still needed my payment lower (lol) but thank you both for everything!!!

Loved it! I came for an oil change and I was also provided with a wash, and my tires were filled and my car was additionally provided more windshield wiper fluid.

Very good I like the new experience I had with the young lady working there!

Have problem with Waze which seems to be difficult to resolve. The staff is very helpful but the problem with my car and aware is not resolved.

They were quick and professional, honored my birthday discount, and just made it a great experience overall!

I had the most amazing car buying experience from beginning to end. James went above and be

I got good service very fast

Good experience

This was the best customer service experience I have received in purchasing a vehicle. From my initial meeting with James Raines, I knew we made the right decision. James was attentive, answered questions, provided details and was patient. This was stellar service. The other staff was also welcoming and friendly.

Brought my vehicle in for a supposed leak and was happy to see they found it & fixed it. Mr. Garland was incredible ... doesn't get any better. And Miss Rhonda chimed in with a friendly 'Good Morning.' I was out before lunchtime. I noticed everyone was smiling in the facility which makes for a good environment to bring your car in. I drive a ways to get here but I believe in patronizing the business who buy from. Thank you again.

Very courteous and professional. Excellent service in taking me through all the settings.

Had a 1:00 pm appointment; left at 3:30 p.m

Everyone from the service person who checked me in to the techs who worked on the car were courteous and efficient.

It was fast, and very professional

I scheduled a same day oil change appointment, with Emmanuel in the service department and my vehicle was ready without an hour.

Brought 2016 Chevrolet Equinox in for Special coverage N192266181 due to the driver's side wiper inoperable. The passenger side wiper was operable. Sat for 2 1/2 hours and was told that the vehicle did not fall under the Special Coverage and that it will need a motor and total price to repair was $475.00. Could not afford to have the vehicle repaired at the moment. I paid the diagnostic fee of $79.94 and the purchased the part for the vehicle which was $131.78, part number 84241847 . I also purchased a screw and retaining pin. Upon returning home, I looked under the hood and noticed that the vehicle was NEVER INSPECTED. In repairing the vehicle, it was found that the ball joints was separated from the front windshield wiper module. Why did James Martin lied to me?

It is always a pleasure ot going to Chevy dealerships. They are always respectful and pleasant

The service was great fast at james martin chevrolet

Always a great upscale experience, thank you to the body shop for my speedy repairs! & a special thank you to my sales man DJ!

Quick. Good tip, and advice.

From the first phone call to cashing out, everyone was friendly and knowledgeable

Dj was awesome 👌🏾 as usual. He always looks out for me and I'm very please with the service I always receive from him.

Really enjoyed working with my salesman. He really listened and got me the exact car I wanted. Made the whole car buying process easy!

I worked with the collision expert John. He was very pleasant and customer, friendly, no matter how many times I called. He was always pleasant.

Mark Piccalo is a valuable asset to the JMC sales team. He has been my salesman since 1998 and as long as he is a part of the team I will be a loyal customer.

I arrived 30 minutes earlier than my appointment. Everything that needed to be done (oil change and tire rotation, plus) was completed in a timely manner.

The customer service for the scheduled oil change was done in the usual good, professional manner. But I was deeply disappointed that the disabling of the device(s) that issue demeaning commands to the driver was not performed. This system disables the display panel and denies access to controls over the radio and other services. It is flagrantly insulting and will affect our future car purchase decision.

Friendly customer service and great attitude very helpful knows what to say to you 😊

Good service and customer service

They didn't fix the 2 main things I came in there for

I only get vehicle from this dealer ship because very friendly and professional and fast in getting me a vehicle .

I received EXCELLENT SERVICE. THANK YOU.

The only thing I didn’t like was the removal of my plate covering without asking me

Gigi provided excellent customer service, and all the other associates were polite.

Thankyou for the oil change.

It a took a month to get my vehicle fixed and back to me.

My car dealer was GiGi and she was amazing. Very personnel and easy to relate with. I'm very happy with my service and purchase.

Everyone was friendly and helpful especially Rona. She kept a smile on her face and kept me informed on what was going on

Emmanuel in the service department works miracles, always provides exceptional customer service.

Always good service and staff is excellent

Purchasing a new car from James Martin Chevrolet was smoother than expected. There was no hassle. I was comfortable. I left with the car I wanted with the help of the salesperson.

Great service!

Car been in service 2x-11 hours and yet has service been able to even "look at" my vehicle. Can't trust what Service Manager Diane says. After the first visit, I was told the electrician was not in. Spoke with Diane to schedule another appointment who said "I'll make certain your vehicle is serviced : and appointment was scheduled. After another appointment,, and no work done after 8 hours. I was told an appointment doesn't guarantee service. Never been to an appointment (medical, dental, service) and not been seen. Even if work couldn't be performed, seems atleast a diagnosis could have ocvurred.

The staff very friendly as well as efficient

I always enjoy my visits to James Martin. You all have the best staff. Thank you for always taking care of my car!

Oil change was completed, I saw my car parked on the street. I waited 30 minutes for someone to return car and paperwork to me.

I arrived and he service advisors were not being satisfactory in their customer service. A female advisor complained loudly that they were unsure who was next and that customers should have stayed by their vehicles. I did not have an appointment; however, an oil change and tire rotation should not have taken exactly 4 hours! I was estimated a time of 2-3 hours, I explained how I would wait if it was 2 hours seeing that there were other customers. At 3 hours 40 mins, I visited the service counter after leaving the customer waiting area where there was then only 1 customer and I left in the room. The car was parked outside the service center and I approached my advisor and he explained he was waiting on my paperwork. Another worker came and asked if I had been helped and he asked the cashier if my vehicle was ready and she explained that she had the paperwork. After standing waiting 20 minutes to find out I was all set to pay, I was enthralled. This is my second time visiting this dealership and it will be my last. I, again, am not happy with the service of this dealership.

I had an oil leak which turned out to be a defective oil filter from my previous oil change. The leak is what brought me in for service. While there I also had them check the brakes as we were anticipating a brake job in the not too distant future (we had been watching that situation for the last few routine service checks). They were able to do the brakes and fix the oil leak problem and I left with my car the same day. The service rep that checked me in and the manager of the department were both great. They kept me informed along the way.

Great service and a smooth transaction

Always receive excellent service. Serviceman Emmanuel never disappoints with his professionalism and good help. At James Martin Chevrolet Service Department. Thank you and I appreciate your service that's why I have been a customer for over 30 years.

Mark took his time and had me test several cars also helped get the best price

everyone was very kind and helpful

Mike Tausch, was very knowledgeable about the silverados technology, extremely helpful

Absolutely five stars for Dan (Dan Giannini)! He was incredibly genuine and patient throughout the entire process, never pushy and always willing to answer my questions. Dan made everything super easy from start to finish—I felt totally comfortable and confident in my purchase. Highly recommend working with him!

They found out things needed replacing that I wasn't aware of

Mr. Emmanuel was nice in educating me on the service needed for my car. I am a first time car owner so I am learning my car.

Very pleasant & professional environment.

I was there from 9:20 am to almost 4:30 pm just to get my coolant fan changed and I was told that it was a four our job but I was there for almost 8 hours, why?

Everyone is friendly and professional. My car is always ready early. Great service! I live in Novi with a Chevrolet dealership around the block. I love the great customer service I receive here. My salesman even took the time to discuss my next lease vehicle.

fast and great job

I received prompt and professional service when I took my car into the dealership. I also liked that completion of service required was done in a timely manner.

The service manager, Diane Gaffrey, was extremely helpful as always. She reassured me on the issue I was having with the new brakes and made it clear that they were here for me with any issues and concerns. The service coordinator, Rona Sellers, was attentive and kept me informed.

My salesman James, was great and did everything to make sure my transaction was smooth.

It was very professional and they made sure you was able to pay out the loan and you could afford the note

Everyone was great.

Courteous service agent. I've had him for over a decade.

Sevice was Ok. However today I received a text stating that my oil is 4%. I assume they forgot to reset it. I will try and reset. Thank you

Everything went well except when we were leaving I noticed that my rear wheel on the passenger side was still in the same position. Was my tires rotated? Anyway it was a good day.

I have had a great experience at this dealership. Everything has went smoothly, from leasing to financing a vehicle. All of my concerns have been addressed and everyone was easy to work with.

J.J. Large started the process .... was incredible as always. No complaints. James Raines finished the process ... very impressive young man. I returned to the dealership with some concerns and James took care of the situation as needed. Will recommend this dealership to all my friends. Thank you.

The associate that I worked with was friendly and extremely helpful. She was informative and thorough.

Hello, I do not have words to express how upset I am. Yesterday was totally unacceptable. You have had my car for 7 months and I have been patient and very understanding during this whole time. I can not believe how I the customer was given my keys to go get my own car. Not only that but I the customer had to inspect the car myself. Their was trash all over the passenger car seat and floor. My tire lug kit was on the floor and Mr. Emmanuel had to find it. The car is so dusty from outside to inside. I know for a fact that my car was clean because my father cleaned my car out before the tow truck came and got it to take to your place. I had common courtesy to wash the loaner I had before I brought it back. I have never brought any loaner back dirty. I have had 4 loaners from you all. My tire pressure is at 18 and 19. No gas at all. The fact that I the costumer had alerts on my car and check engine light on had to tell your people. That blows my mind. My engine light was never on before I brought it in. My car is still reading 57,700 miles, the same as it was when I brought it in. How was that not inspected after an engine was put in? I am so upset right now. I am writing a google review on my experience there yesterday and putting it in my social media. I am appalled on how I was treated yesterday as a customer. I spoke to Ms. Dianne on 5/29 and she lied and said that they have been trying to call me since 5/22 due to my car being ready. Is that what you call ready? If so that is horrible!! The first call I got that I missed was 5/27. I called and left message for Mr. Emmanuel on 5/28 and had no phone call back. When I spoke to Ms. Dianne on 5/29 she said I was all set. I told her that I would be there 5/30. Ms. Dianne said before 4 if possible. I told her I would try to come at lunch. I wasn't able to come at lunch and got held up after work. I called her about 4:30 and said I am running behind. I didn't know if I was gonna make it by 6. Ms. Dianne was not happy and told me that she has been waiting on me and my car has been done for a week. I am still not understanding on how you thought that car was ready!!! I paid $262.00 for a battery which still I DO NOT THINK I HAD TO PURCHASE DUE TO MY CAR BEING WITH YOU FOR 7 MONTHS!!! We all know how batteries work and when you just leave a car unattended or not starting it the battery goes out. Ms. Dianne said that she went back to when I brought the car in and said my battery was low at that time. I do not even believe that!!! Dianne just wanted me to pay for something. In the beginning she said I needed 2 parts that were almost $500.00. After giving the ok to order parts come to find out it was the engine. What is going on there at James Martin? Even after paying my money yesterday I left yesterday without my car. I don't even want my car back. I am so dissatisfied with James Martin.

Appointment was on time no waiting to have car serviced. Waiting area was clean and comfortable. Tech were friendly. My oil change was fast and was given a shower.

Had to come back for the same problem that the warranty pay for to get fix . Then that's wasn't the problem. It was something us I had to come out my pocket. Plus miss some days of work. Couldn't get a loner. For my inconvenience. They look at my car 3 or 4 times they should of seen that problem if it was rodent damage. I ask to see the old wires . Didn't produce them .

My service writer is awesome

Good work

Everyone was very nice and courteous. They did the oil change and tire rotation in the time expected. It was during my lunch hour, and I was on my way without a hitch. Great people to work with for my car needs.

I understand that the facility is busy. I decided to trust the dealership. I'm so used to my other dealership being a little cheaper, and them speaking with me after they are finished with the oil change service. I also wonder if they are rotating my tires every time I go there. I don't believe the tires need to be rotated that frequently. They mark yellow areas on the paperwork and don't give me an estimate about how long I have until those concerns have to be addressed.

always Perfect since 2003 for me!!

I had a very good experience. Mark was extremely knowledgeable, helpful, and professional.

My service appointment with James Martin Chevrolet was very easy and thorough. Thank you!

Very good customer service & very professional environment.

DJ and Paul were amazing. Great experience all the way through

appointment "worked" and all was completed promptly

Excellent service!

Everything was done in a timely fashion, much appreciative

Every time I come to James Martin Chevrolet I get an excellent experience there. I came in for an oil change. They did aEvery time I come to James Martin Chevrolet I get an excellent experience there. I came in for an oil change. They did a complete check of the whole car afterwards. They washed it. I was very happy thank you James Martin Chevrolet.

The car was ready and right when promised.

EXCELLENT SERVICES ALL AROUND。 WILL RECOMEND CAR BUYER TO JAMES MARTINS ANY TIME.

Working with my salesman Mark was once again flawless. This is my 4th vehicle Ive gotten from him and it’s always a pleasure working with him.

The woman who checked me in was extremely friendly and helpful. She told us about different places we could go while we were waiting for my car. The overall wait wasn’t bad at all either.

I went in for an oil change and the cap was not put back on. I noticed oil was leaking because there was oil in my driveway. I had to take it back to the dealership again only to wait another two more hours with no compensation for my time

The service was terrible brought my truck toget service they was trying to tell e to bring it back the next day they put people in front of people that have appointments my truck still haven’t been service just oil change I bought my truck from you guys and it was a slap in my face so I’m deciding to go elsewhere for service service department is terrible

Friendly service advisor courtesy of the cos7

The best dealership in Detroit

We scheduled an appointment for an oil change for 12pm and my husband waited for 2+ hours for an oil change. He was warned of the wait when he got there but a phone call to ask if we wanted to just reschedule would have been appreciated

I was told one price over the phone when THEY called me to schedule an appointment, I came on time my appt was 11 I was there until 2! And when they rotated my tires they didn’t set it back so the (light) was on so when I told them they said something was broken but it wasn’t! I went to Belle tire the NEXT day and they said nothing was wrong it just needed to be set back! I will not be back to this dealership again

Excellent service.

Service advisor was great

Very professional and knowledgeable.

Came in for oil, change, tire rotation, and my tires did not get rotated

IT WAS GOOD

From my first outreach, Adam and the entire team were respectful and professional. It made my decision to lease a vehicle through James Martin Chevrolet to be a very easy one. Adam, in particular, went out of his way to ensure I received all the potential credits that were available to me.

The receptionist Rona was very polite and thorough. The technician was thorough

Everyone is very helpful from beginning to end. JJ the sales manager was awesome and so was my sales consultant James Raines. They’ve gone above and beyond. Will be purchasing my next vehicle from them too!

All the staff was friendly.

Emanuel is fantastic!

Waited 3 hours for an oil change. Had an appointment for 8:45 am, didn’t leave until noon. Another gentleman in the waiting room with me had an 8:00 appt for oil change, and was still there when I left.

Came in @ 4:05 pm still got my oil change. They went above and beyond to make sure my vehicle was serviced. Incredible customer service.

Very helpful and co

Service was fine, however the wait time was excessive with an appointment.

It was okay.

As always, the service was outstanding.

It took hours to get a oil change

I always look forward going to James Martin for service on my vehicle. They always take.care of me and the staff is nice and respectful

Cashing out was a challenge, cashier disspeared for a while...but no biggy. Calls back once the car is completed is not as consistent as usual. I had to call. Petty complaints but I always purchase my cars from James Martin. Close to my work and house. Mark Piccollo is the best salesman!

The oil change was well much needed. Thankyou to the great staff over at James Martin Chevrolet.

It was great except not returning my wheel locks when I had 2 flats fixed it cost me $50.00 just to take off my tires I would like a refund.

I sent in a review before, details... my purchase was a 2026 Equinox it had 239 miles on it which was a concern being I came in to buy new. Sat down with reporting to collect all info,he told me the sale went through. At time of signing I noticed an as is document financial rep told me it was just the dealers part and moved me to a pay for myself service plan. Which I signed as well adding to the cost. My concern is how I can be sold a 2026 model and not have a warranty. Or sold as is.

Very. Good

They always take care of me.

I was welcomed promptly and although there was a slight back-up in appointments service to my my car was completed promptly and even ahead of "schedule". Couldn't have asked for more!

They were very professional good service.

I had phenomenal experience at James Martin! My salesman Adam was very kind, had great customer service and was patient with me. They made my first time car buying experience seamless and quick. They answered all my questions with ease.

Had to deal with service manager,to get things corrected,outstanding experience. This is why I will be back.

Very courteous and helpful. Had my car at the dealership for a while, but it was taken care of and repaired.

Friendly, on-time, no hidden costs, corrected the problem

Routine service on my car and as usual no issues . Work was completed timely and professionally.

My experience wasn’t the best. There were no loaner vehicles, they took my plate holder off my vehicle without my permission and switched it to a James Martin holder and I didn’t get my vehicle from this location, when leaving they gave me keys to someone else’s vehicle. I wouldn’t return for service.

I was asked to pay for the parts ($7,000) before they were ordered. The mechanic was great, but management was an all or nothing approach. They said a sign was posted by the cashier, but it was not and even of it had been I never went to the cashier until I picked up my car and paid. I had it towed to another dealership that did not require a $7,000 deposit to order my new engine. I will not go back even though they are located across the street from my office.

Great customer service and excellent experience

I did not receive any service.

Did not get washed

I had very good experience with the sales team. Good luck with your business!

Dan Giannini did an excellent job of helping with my purchase of a new 2025 Traverse. He made the buying experience very simple for me. I would recommend him to my family and friends if they are interested in buying a car.

Everyone there is so friendly and helpful. I will ALWAYS come there for servicing.

Great experience!

I bought my car in for an oil change

they do good job

WOW! What a great experience! Started off a bit shaky, but everything turned out to be one of the best car buying experiences! I have worked at several Dealerships in the Metro area and have never gotten this kind of service even as an employee! Paul, the finance manager was top notch! I explained what I needed and he went over and above to make sure I was given a fair deal. He did everything in his power to make it happen. I purchased a used Equinox. Within the first week, I noticed an oil leak. Without hesitation, it was taken care of. Not only was it fixed the same day, Paul made sure I was given a loaner to get things done while my car was being serviced. Rona in the service department was very friendly, professional and on top of things! Each time I came to the dealership, I was greeted with a smile from everyone. They even remembered me! OUTSTANDING customer service!

Very professional

really great Odell is the BEST

The service was professional and thorough.

Excellent service

This is the order place to get your vehicle service. The employees have no professional skills at all

I was in the waiting room for 3 and a half hours before I got up to check on my car for an oil change, the work was completed then I had to wait another half hour for the paper work to be completed.

Rona is great. They also removed the crappy license plate frame from another dealership and added their own.

Courteous and excellent service

Everything were fine. The service was good

The experience was splendid from start to finish. Great people and professional work

The employee that checked me in was very pleasant and informative.

Great customer service

I am writing to formally express my disappointment with the service I experienced during my recent visit to your dealership. I had an appointment and checked in at 11:20 a.m., yet I did not receive my vehicle until after 2:30 p.m. When I inquired about the delay, I was informed that my vehicle had been ready, but no one had told me. A staff member even stated, “Nobody told you your car was ready.” To sit in the dealership for over three hours without any communication or apology is both unacceptable and unprofessional. At no point did anyone acknowledge the inconvenience I experienced. Unfortunately, I also learned that I was not the only customer left waiting for hours, unaware that their vehicle was ready. This experience reflects inferior customer service and left me feeling frustrated and undervalued as a customer.

Dan thank you for excellence service, I love my purchase. I'm sold James Martin for life.

Great customer service!

The person at registration was pushy and inconsiderate of my needs. I asked for a tire rotation which was included with my service and the service team did not rotate my tires. I think I will take my service back to Feldman. This is the 2nd time that I had a poor experience at James Martin.

I didn't feel like I had to buy a car on my visit

Excellent service

It was ok the worker was friendly and helpful

Our son took his car in for an oil change. He reported back - they are super cool here.

Service was great, and the wait time was good

The process was smooth & DJ was amazing

As usual, everything was done as promised and on time.

Very smooth buying process and kind for that, dealer applied all discount I have so I happy with the price.

I like it

Went to go home and didn’t have any tire monitors working. Mr Garland came out to look at it and tried to program the system. Turns out I needed one wheel sensor. Heh got me right back in and they put in a new one.

Everything went according to plan

You’ll was very attentive. I was very pleased

Well, I think he was charging me too much for some tires. So I went somewhere else bail tires.

The oil change was well worth it and Thankyou

A loyal customer who will never return due to the poor service I experienced with my 2025 silverado. I AM OFFICIALLY done with GM.

Emanual Garland was an attentive technician

My visit was pleasant. The service was great and my wait time was decent.

They didn't inspect the vehicle and lied about it. Came in with a soft tire with a hazard light on the display, which is impossible to miss if you actually look at the car. Specifically asked about the tires while paying, drive out and within a minute get the alert pops back up. Head back and they lied to my face and wasted my time, and made me late to a very important meeting for work. One of the worst experiences I've had a business in my life. Was truly stunned.

Upon having an appointment at 2 o’clock, I did not get seen until 230. The dealership was pretty empty. They were concentrating on doing payroll and other things besides waiting on me I’ll give you a three because they were friendly, but the service is poor.

I brought my car in for a recall & my onstar module not working at 9 am I went the whole day without hearing about my car until I called & which that had not done anything to the vehicle in over 8 hours of it being there staying they would have to keep it longer to figure out what’s going on . Very unprofessional I wouldn’t have had a update unless I called my self

my experience was a 10/10! My salesperson Carri was overly nice, sweet, patient & not pushy when it came to purchasing my car. Thanks to her I was able to drive off with a 2026 Equinox! She got me exactly what I was looking for!

Professional respectful and courteous. I was taking care of in no time.

I go in to get new tires with wheel locks on the car Dianna at James Martin quoted me for and was told it would be a few days and I was fine with leaving my car there I get there I tell the gentleman that took care of me I’m also having a problem with my traction control and would like that checked out he calls me a tells me some of my lug nuts are rusted on so I said that fine I need the tires I would buy new ones with you guys I’m not worried about the price I need it done can you call me with a price well o get a call the next day saying my car is ready o pick it up with my 6 yr old son as we are driving home I’m looking for my wheel lock key I left on the seat for them when I dropped it off so I call back to tell them I’m missing it and also was not happy I noticed my change was taken and my center council was gone through so I told the gentleman that took care of me as he took my number down to call me back but I ended going back up there thank god I did because as the service writer failed to tell me they cut off my wheel locks which is not a big deal but I would of liked to have them on and I would have pitched a new set but he failed to communicate with me and on top of that I noticed that my lung nuts all of them on the passenger side of the car were loose I took it off by hand infront of Dianna and said this is not supposed to happen I should’ve never left the shop like this when I come to get tires her response was it was only one my wheels wouldn’t of fell off I could believe it but all of them were loose as she told me to pull it in to tighten I was left sitting there waiting for my tire to get tightened up so I could leave it sat in the bay for about 30 min as the employees were outside smoking cigarettes nothing got done till I told there service writer I just worked 12 hrs and I paid for something that is not done I just want to go home after all that I’m not happy at all with the service I received and regret taking my car there I’m not ever sure if ther alignment is even done right and wind never be back I never expected to get treated like this I even left a message with a manager and still didn’t not get a call back and they didn’t not complete everything in my service request they only did the tires and never looked into the reaction control this had to be the worst experience I’m ever received deal g with a dealership I would expected it to of been more professional

I came in to get my vehicle serviced which I was advised to do by the salesman. He never stated that I would be charged for simple oil changes. Then I was asked about my wheel lock that I didn’t receive the day of purchase I was told yesterday because it’s a used vehicle that I wouldn’t receive one. How does that make sense when I can catch a flat tire and not be able to put the spare tire on without a wheel lock so yes I was dissatisfied with the experience. Communication goes a long way and they dropped the ball.

Great 👍

Great customer service. THANK YOU!!

It was great my sales person Moe was great he helped me alot and answered all of my question.

Service was awesome from start to finish.

I like knowing my vehicle is serviced at the dealership, but it always takes 2-3 hours wait for an oil change. Too long of a wait.

Every ! Person I dealt with was very polite

The staff was helpful with my gm rewards and the service was on point.

I brought my car in to James Martin on July 15, 2025 and picked it up on Dec 11, 2025. Need I say more?

Fast and speedy service!

I made an appointment online and was seen promptly on arrival. The staff there is always attentive, listening actively to the customer's issue, making initial assessments before diagnosing for solutions. Great service, great feedback, and is why I continue taking my 12-year-old Buick Encore to James Martin Chevrolet.

There service sucks tremendously. The quality of service has gone down bad at this place. The wait time is extremely long even if you get there early in the morning. The quality of work is not all that great they take your money and do a rushed job. I had 4 supposedly brand new tires but the work you can tell was sloppy because I have this white stuff all over my tires. I waited several hours patiently only for my cap to be missing to one of my tires. I also was told one price at the beginning of service which was clarified by Dorothy only to be told a different price at the end of service. The lady Dorothy is very rude with a nasty attitude. Other customers also complained about her saying how rude she was while we sat in the waiting area. She was rolling her eyes at the end of my service and walking in and out of the office discussing the matter further with Diann. Diann comes to Dorothy defense to say it was a honest mistake. She tried to go back and forth with me so i decided to end the conversation as i see we were not going to get anywhere. I don't like nor do drauma and chaos. Thats not an honest mistake when she gave me clarification on the price. As I was leaving Diann sat in her office talking to Ericka about the situation. I will never return to James Martin because that was not my first bad experience with them but will be my last. I guess professionalism has gone down the drain.

My experience was excellent and they took care of everything I ask about that needed to done about my vehicle.

It took a little longer than expected but It was communicated and I was taking care of.

Excellent & very professional

Love it Dennis was great

I stayed there 3 hours for oil change I thought that was too much

I got treated very well.

GOOD Work

The worst experience at a dealership I have had did not address all my concerns. I told the service representative I had a fault on the dash and it's still their. This was and is a fail a complete waste that your people was paid for.

Everyone was very helpful and made for a smooth process.

Staff is friendly, knowledgeable, professional, with excellent customer service. I will definitely return, as well as recommend James Martin to others…

You always treat me right

My experience was great, didn’t have to wait over 2 hours for a oil change.

The collision shop did a wonderful job on my Trax! John provided great service and went out of his way to give us a great experience.

The peace they gave me. No hurry, no pressure. I was comfortable in and during the process.

Appointment time was kept Work was done promptly Car was run through car wash so it was CLEAN All good

n/a

Dan was the greatest sales person I ever met. Thanks to him I got my car new new 🙂

Excellent staff and took care of me when I arrived at the service area of the dealership

This is the second time I have made a appointment due to your staff and emails regarding me getting a oil change. And once I get to the service desk, everyone is in scattering around like I just drop by that day and asked for a oil change. I had an appointment and the previous time, I was contact by one of their staff members to make a appointment. It was never like this before and I truly believe this may be my last time coming to get service there. They are to crowded and can not manage their schedules right with the person who is making the appointments over the phone and online appointments. I also didn't feel like a value customer, as this is where i gotten my car and this is the only place that did service on my vehicle. They have lost a customer with all of this foolishness going on at this place for a simple oil change.

Terrible service!! Lied about servicing my vehicle. My vehicle is still shutting off and not functioning properly.

My 2014 Buick Encore required an involved procedure to correct an issue in the heating system. I was advised in advance that it required more than a day's work and was allowed the benefit of a loaner vehicle. Everything went as scheduled, and I'm pleased as usual with this dealership's attention to detail and any of my concerns.

Service rep was very congenial, courteous. I like new coffee vending machine. But, should provide soap,paper towels, cream, stirrers, hand sanitizer for customers using lounge

I came in for a oil change and tires rotated. They did not rotate my tires. My tires is all on different numbers.

Terrible I waited 6 hours to get my car service and I scheduled my appointment at 8:00 in the morning

Very professional

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All

I brought my car in for a tire change. I was told that the antifreeze was leaking into oil causing a problem. I didn't have any warnings from my Chevy 2025. I was told not to drive it. They would keep my car for repair. It was still under warranty. They gave a Equinox 2026 which was electric on Friday. The car must be charged everyday. It cost me about $100 for about four days. It was an inconvenience for me. I talked to a manager and told them I couldn't afford to keep the car and they would guarantee by Wednesday or Thursday to have a gas car. I received a call Wednesday and was told my car is ready for pickup. I called after I got my car because it seems it was shaking and a brake sound. I called and told to bring it in. I did and they took it for a test drive. They found it was ok. I always had excellent service from James Martin Chevrolet. I brought a Chevy Cruise and Chevy Trax. I just had my Chevy Trax since May 2025. I didn't expect any problems at the time. Just want you to know my experience. I have always had good experiences with you all .Thank you

It always takes so long, my car has been lost, and once I found a roach in my car after getting serviced

The transition from one lease vehicle to the other was seamless. From the selection of the new vehicle , to the rest drive and financing. I'm very pleased with my sales representative Carri. She took great care of me. I'm also very pleased with my new vehicle.