Our Reviews

The visit was pleasant. My appointment was at 9:00 my oil change was done at 12:00. I’m guessing it was a busy day.

GREAT SERVICE AND FACILITY.

Everything went great, except they forgot to fill my windshield wiper fluid.

Everything was great. Great customer service. Didn’t take long for the service

WOW! What a great experience! Started off a bit shaky, but everything turned out to be one of the best car buying experiences! I have worked at several Dealerships in the Metro area and have never gotten this kind of service even as an employee! Paul, the finance manager was top notch! I explained what I needed and he went over and above to make sure I was given a fair deal. He did everything in his power to make it happen. I purchased a used Equinox. Within the first week, I noticed an oil leak. Without hesitation, it was taken care of. Not only was it fixed the same day, Paul made sure I was given a loaner to get things done while my car was being serviced. Rona in the service department was very friendly, professional and on top of things! Each time I came to the dealership, I was greeted with a smile from everyone. They even remembered me! OUTSTANDING customer service!

I had phenomenal experience at James Martin! My salesman Adam was very kind, had great customer service and was patient with me. They made my first time car buying experience seamless and quick. They answered all my questions with ease.

I bought my car in for an oil change

Friendly, on-time, no hidden costs, corrected the problem

Routine service on my car and as usual no issues . Work was completed timely and professionally.

My experience wasn’t the best. There were no loaner vehicles, they took my plate holder off my vehicle without my permission and switched it to a James Martin holder and I didn’t get my vehicle from this location, when leaving they gave me keys to someone else’s vehicle. I wouldn’t return for service.

Great experience!

Very professional

Great customer service and excellent experience

Rona is great. They also removed the crappy license plate frame from another dealership and added their own.

Courteous and excellent service

It was ok the worker was friendly and helpful

Our son took his car in for an oil change. He reported back - they are super cool here.

The employee that checked me in was very pleasant and informative.

I did not receive any service.

Did not get washed

The process was smooth & DJ was amazing

As usual, everything was done as promised and on time.

Dan thank you for excellence service, I love my purchase. I'm sold James Martin for life.

A loyal customer who will never return due to the poor service I experienced with my 2025 silverado. I AM OFFICIALLY done with GM.

Emanual Garland was an attentive technician

Upon having an appointment at 2 o’clock, I did not get seen until 230. The dealership was pretty empty. They were concentrating on doing payroll and other things besides waiting on me I’ll give you a three because they were friendly, but the service is poor.

Had to deal with service manager,to get things corrected,outstanding experience. This is why I will be back.

I was asked to pay for the parts ($7,000) before they were ordered. The mechanic was great, but management was an all or nothing approach. They said a sign was posted by the cashier, but it was not and even of it had been I never went to the cashier until I picked up my car and paid. I had it towed to another dealership that did not require a $7,000 deposit to order my new engine. I will not go back even though they are located across the street from my office.

Excellent service

I go in to get new tires with wheel locks on the car Dianna at James Martin quoted me for and was told it would be a few days and I was fine with leaving my car there I get there I tell the gentleman that took care of me I’m also having a problem with my traction control and would like that checked out he calls me a tells me some of my lug nuts are rusted on so I said that fine I need the tires I would buy new ones with you guys I’m not worried about the price I need it done can you call me with a price well o get a call the next day saying my car is ready o pick it up with my 6 yr old son as we are driving home I’m looking for my wheel lock key I left on the seat for them when I dropped it off so I call back to tell them I’m missing it and also was not happy I noticed my change was taken and my center council was gone through so I told the gentleman that took care of me as he took my number down to call me back but I ended going back up there thank god I did because as the service writer failed to tell me they cut off my wheel locks which is not a big deal but I would of liked to have them on and I would have pitched a new set but he failed to communicate with me and on top of that I noticed that my lung nuts all of them on the passenger side of the car were loose I took it off by hand infront of Dianna and said this is not supposed to happen I should’ve never left the shop like this when I come to get tires her response was it was only one my wheels wouldn’t of fell off I could believe it but all of them were loose as she told me to pull it in to tighten I was left sitting there waiting for my tire to get tightened up so I could leave it sat in the bay for about 30 min as the employees were outside smoking cigarettes nothing got done till I told there service writer I just worked 12 hrs and I paid for something that is not done I just want to go home after all that I’m not happy at all with the service I received and regret taking my car there I’m not ever sure if ther alignment is even done right and wind never be back I never expected to get treated like this I even left a message with a manager and still didn’t not get a call back and they didn’t not complete everything in my service request they only did the tires and never looked into the reaction control this had to be the worst experience I’m ever received deal g with a dealership I would expected it to of been more professional

really great Odell is the BEST

The service was professional and thorough.

Excellent service

I like it

Went to go home and didn’t have any tire monitors working. Mr Garland came out to look at it and tried to program the system. Turns out I needed one wheel sensor. Heh got me right back in and they put in a new one.

Everything went according to plan

You’ll was very attentive. I was very pleased

The person at registration was pushy and inconsiderate of my needs. I asked for a tire rotation which was included with my service and the service team did not rotate my tires. I think I will take my service back to Feldman. This is the 2nd time that I had a poor experience at James Martin.

Well, I think he was charging me too much for some tires. So I went somewhere else bail tires.

The oil change was well worth it and Thankyou

They didn't inspect the vehicle and lied about it. Came in with a soft tire with a hazard light on the display, which is impossible to miss if you actually look at the car. Specifically asked about the tires while paying, drive out and within a minute get the alert pops back up. Head back and they lied to my face and wasted my time, and made me late to a very important meeting for work. One of the worst experiences I've had a business in my life. Was truly stunned.

Great customer service. THANK YOU!!

It was great my sales person Moe was great he helped me alot and answered all of my question.

Very courteous and helpful. Had my car at the dealership for a while, but it was taken care of and repaired.

Everything were fine. The service was good

Service was great, and the wait time was good

I am writing to formally express my disappointment with the service I experienced during my recent visit to your dealership. I had an appointment and checked in at 11:20 a.m., yet I did not receive my vehicle until after 2:30 p.m. When I inquired about the delay, I was informed that my vehicle had been ready, but no one had told me. A staff member even stated, “Nobody told you your car was ready.” To sit in the dealership for over three hours without any communication or apology is both unacceptable and unprofessional. At no point did anyone acknowledge the inconvenience I experienced. Unfortunately, I also learned that I was not the only customer left waiting for hours, unaware that their vehicle was ready. This experience reflects inferior customer service and left me feeling frustrated and undervalued as a customer.

Love it Dennis was great

I stayed there 3 hours for oil change I thought that was too much

I got treated very well.

The worst experience at a dealership I have had did not address all my concerns. I told the service representative I had a fault on the dash and it's still their. This was and is a fail a complete waste that your people was paid for.

I like knowing my vehicle is serviced at the dealership, but it always takes 2-3 hours wait for an oil change. Too long of a wait.

The staff was helpful with my gm rewards and the service was on point.

I brought my car in to James Martin on July 15, 2025 and picked it up on Dec 11, 2025. Need I say more?

I had very good experience with the sales team. Good luck with your business!

This is the order place to get your vehicle service. The employees have no professional skills at all

The experience was splendid from start to finish. Great people and professional work

Very smooth buying process and kind for that, dealer applied all discount I have so I happy with the price.

Great customer service!

My visit was pleasant. The service was great and my wait time was decent.

Professional respectful and courteous. I was taking care of in no time.

GOOD Work

Great 👍

Fast and speedy service!

There service sucks tremendously. The quality of service has gone down bad at this place. The wait time is extremely long even if you get there early in the morning. The quality of work is not all that great they take your money and do a rushed job. I had 4 supposedly brand new tires but the work you can tell was sloppy because I have this white stuff all over my tires. I waited several hours patiently only for my cap to be missing to one of my tires. I also was told one price at the beginning of service which was clarified by Dorothy only to be told a different price at the end of service. The lady Dorothy is very rude with a nasty attitude. Other customers also complained about her saying how rude she was while we sat in the waiting area. She was rolling her eyes at the end of my service and walking in and out of the office discussing the matter further with Diann. Diann comes to Dorothy defense to say it was a honest mistake. She tried to go back and forth with me so i decided to end the conversation as i see we were not going to get anywhere. I don't like nor do drauma and chaos. Thats not an honest mistake when she gave me clarification on the price. As I was leaving Diann sat in her office talking to Ericka about the situation. I will never return to James Martin because that was not my first bad experience with them but will be my last. I guess professionalism has gone down the drain.

Great customer service

I didn't feel like I had to buy a car on my visit

My experience was excellent and they took care of everything I ask about that needed to done about my vehicle.

I brought my car in for a recall & my onstar module not working at 9 am I went the whole day without hearing about my car until I called & which that had not done anything to the vehicle in over 8 hours of it being there staying they would have to keep it longer to figure out what’s going on . Very unprofessional I wouldn’t have had a update unless I called my self

my experience was a 10/10! My salesperson Carri was overly nice, sweet, patient & not pushy when it came to purchasing my car. Thanks to her I was able to drive off with a 2026 Equinox! She got me exactly what I was looking for!

Service was awesome from start to finish.

I made an appointment online and was seen promptly on arrival. The staff there is always attentive, listening actively to the customer's issue, making initial assessments before diagnosing for solutions. Great service, great feedback, and is why I continue taking my 12-year-old Buick Encore to James Martin Chevrolet.

The peace they gave me. No hurry, no pressure. I was comfortable in and during the process.

Excellent staff and took care of me when I arrived at the service area of the dealership

My 2014 Buick Encore required an involved procedure to correct an issue in the heating system. I was advised in advance that it required more than a day's work and was allowed the benefit of a loaner vehicle. Everything went as scheduled, and I'm pleased as usual with this dealership's attention to detail and any of my concerns.

I was very disappointed and the service I received at James Martin Chevrolet at 6250 Woodward avenue. first the technician that was assigned to my car for oil change and new windshield wipers he fell to reset my oil change back to 100% than I was driving on the freeway my windshield wipers fell off so I had to turn around and go back to the Chevy dealer so the technician can fix the problem i thought that GM service department up hold Excellence to high standards and attention to detail exceeding expectations and always deliver satisfaction

they do good job

I was in the waiting room for 3 and a half hours before I got up to check on my car for an oil change, the work was completed then I had to wait another half hour for the paper work to be completed.

I came in to get my vehicle serviced which I was advised to do by the salesman. He never stated that I would be charged for simple oil changes. Then I was asked about my wheel lock that I didn’t receive the day of purchase I was told yesterday because it’s a used vehicle that I wouldn’t receive one. How does that make sense when I can catch a flat tire and not be able to put the spare tire on without a wheel lock so yes I was dissatisfied with the experience. Communication goes a long way and they dropped the ball.

Every ! Person I dealt with was very polite

Appointment time was kept Work was done promptly Car was run through car wash so it was CLEAN All good

n/a

Very professional

Appreciated drive to work after dropping off car. Service was prompt

They got my vehicle in timely. But I had a little wait to pick it up

Everyone was very professional and pleasant. Facility waiting room was clean and neat. Bathrooms were clean as well. I would recommend this dealership to others for service calls.

Everything about the process was great. The team was kind and easy to work with and the whole thing was quick and easy.

I had a hard time keepin my appointment, but when I was able to keep it I was treated in a kind manner, my order was written up and within a hour and a half my car was ready and I droe it home.

Terrible service!! Lied about servicing my vehicle. My vehicle is still shutting off and not functioning properly.

Service rep was very congenial, courteous. I like new coffee vending machine. But, should provide soap,paper towels, cream, stirrers, hand sanitizer for customers using lounge

Great

Great customer service

Fast and efficient

They took the time to make they what was asked of them

Everyone was very helpful and made for a smooth process.

Staff is friendly, knowledgeable, professional, with excellent customer service. I will definitely return, as well as recommend James Martin to others…

You always treat me right

Terrible I waited 6 hours to get my car service and I scheduled my appointment at 8:00 in the morning

no

The service on my vehicle took a while, but, the waiting room was clean and cozy enough. It was outfitted with plugs so my kids devices stayed charged while we waited

Great service. Receive my car back in a timely manner.

Good sevice!

Great Service

Great Mark Piccalo did a Super Great Job.

Wonderful Emmanuel took care of him. I really appreciate his services.

Went in for an Oil Change at 10am. Left the building and went back to Wayne State Campus in Detroit. Never received a call that my oil change was done. Was car-less in Detroit for 4 hours until I initiated someone to prepare my car for me to use. When paying, lady would not say my name correctly, and also had headphones in, which shows she was not engaged in working with me.

The time it took to complete my service was fast and done right.

Friendly service

It always takes so long, my car has been lost, and once I found a roach in my car after getting serviced

The transition from one lease vehicle to the other was seamless. From the selection of the new vehicle , to the rest drive and financing. I'm very pleased with my sales representative Carri. She took great care of me. I'm also very pleased with my new vehicle.

The service was great. All the staff were very helpful and accommodating. Emmanuel was patient welcoming and kept me informed throughout the process

The team worked diligently to get my service complete even though they were extremely busy.

everything was one time

Very professional. I arrived early prior to my appointment, accepted for service. The service requested was explained. My car was washed.

Service socks very unprofessional. went in for a oil change and tire rotation. Service Rep. said it would take 1 hour and half. When I made the appt. The person on the phone should have stated that. We'll it took well over 2 and half hours. That is not acceptable I won't be taking my car back there for Service. They need to get it together.

James Martin Chevy did a great job of getting the oil changed and the other services completed in a timely fashion and cleaning my vehicle up. But my one complaint was that the mechanic misplaced my wheel lock and the shop manager had to do multiple searches before they were able to retrieve the correct lock. That took at an extra 10 to 15 minutes. I suggest that in the future there be a more thorough and secure system during tire rotation process. Thanks.

Everything was great. Great customer service. Didn’t take long for the service

The visit was pleasant. My appointment was at 9:00 my oil change was done at 12:00. I’m guessing it was a busy day.

GREAT SERVICE AND FACILITY.

My experience was great, didn’t have to wait over 2 hours for a oil change.

The collision shop did a wonderful job on my Trax! John provided great service and went out of his way to give us a great experience.

This is the second time I have made a appointment due to your staff and emails regarding me getting a oil change. And once I get to the service desk, everyone is in scattering around like I just drop by that day and asked for a oil change. I had an appointment and the previous time, I was contact by one of their staff members to make a appointment. It was never like this before and I truly believe this may be my last time coming to get service there. They are to crowded and can not manage their schedules right with the person who is making the appointments over the phone and online appointments. I also didn't feel like a value customer, as this is where i gotten my car and this is the only place that did service on my vehicle. They have lost a customer with all of this foolishness going on at this place for a simple oil change.

I came with no expectations. My salesman, James what a phenomenal help. I enjoyed the experience so much until I've passed the word that James Martin Chevy is the place to go for your car buying experience. I cannot thank James enough for ALL is help.

Even though the repair cost are extremely expensive. From the time you enter the service department you're treated with respect from all of the staff members. Emmanuel, Diane, James in transportation, and the cashier, always greets you with a smile, properly acknowledge your presence, and immediately take care of your needs. In my opinion they all deserve a huge raise because it's not easy dealing with the public at all times.

Good timing for appointment.

I am extremely dissatisfied with the customer service at James Martin Chevrolet. Every time I visit, there seems to be an issue with the service department and my vehicle. On one occasion, they cracked the rim and had to replace it. Another time, they returned my car dirty. Additionally, I noticed on my receipt that I was charged for 6 quarts of engine oil when the car only holds 4.2 quarts. The mechanics also failed to check the tire pressure. At this point, I will be seeking another dealer to service my car.

Everything went great, except they forgot to fill my windshield wiper fluid.

Thankyou for the much needed oil change God Bless the staff .

Love this dealership and especially my salesman Mark Piccalo

Good work

You are our great as usual. For some reason though, the. Replace air filter. Light is still on even though ou replaced the air filter. Could it be that the Indicator is off itself or needs to be reset

Staff was very cooperative rescheduling an appointment and service was completed very promptly. All staff were friendly. We appreciate the pricing.

Had oil change and they did not rotate my tires two visits in a row

Austin was my salesperson and he took care of my needs. He listened and explained the details of the vehicle I wanted. Everyone was so nice and welcoming. I would definitely recommend this Dealership.

I had a 2 pm appointment for an oil change and was still told & waited over 2 1/2 hours. I was told I needed a new plug/cap because it was stripped I say okay. leave the dealership and go to my first stop and noticed a puddle of oil I say that can’t be my car leaking I go to my next stop parked for about 10 minutes went to leave and saw another puddle of oil. By this time I’m upset because I just got an oil change. I get up the next day and look there is another puddle of oil. I go back to the dealership I show Vincent the pictures he apologize then tell me to go in the waiting room. After waiting for about 2 hours Vincent comes to get me to show me the small slit/crack right by plug. I say so what are they gonna do about it because I didn’t have a slit/crack when I brought my car in yesterday if so that would had been told to me immediately when the technician started working on my car. I was quoted to fix it. It will cost $640.70 I’m on a fixed income and don’t have any spare money to fix my car. I been coming to the dealership since 2023 when I purchased my car and have not had any issues. I get my oil changed and go about my business.

Okay

Came in for a oil change didn't wait long at all .customer service is good. I work a lot with Emmanuel and Moe great customer service.

It took a little longer than expected but It was communicated and I was taking care of.

Excellent & very professional

I brought my car in for a tire change. I was told that the antifreeze was leaking into oil causing a problem. I didn't have any warnings from my Chevy 2025. I was told not to drive it. They would keep my car for repair. It was still under warranty. They gave a Equinox 2026 which was electric on Friday. The car must be charged everyday. It cost me about $100 for about four days. It was an inconvenience for me. I talked to a manager and told them I couldn't afford to keep the car and they would guarantee by Wednesday or Thursday to have a gas car. I received a call Wednesday and was told my car is ready for pickup. I called after I got my car because it seems it was shaking and a brake sound. I called and told to bring it in. I did and they took it for a test drive. They found it was ok. I always had excellent service from James Martin Chevrolet. I brought a Chevy Cruise and Chevy Trax. I just had my Chevy Trax since May 2025. I didn't expect any problems at the time. Just want you to know my experience. I have always had good experiences with you all .Thank you

Salesman Dante Cashaw is friendly and provides excellent service. I recommend going to him and talking to him.thank you

Great

The experience with James Martin Chevrolet husband very well thus far I got my car from here in 2022 only major problem in my head was the turbo other than that it’s been good. I love him dealing with the dealership and they take good care of my car I thank them so much for being here. Keep doing it. Keep up the good work.

That it

they loss my hub cap

I was seen right away upon arrival. I love this location because it was a great weather day. Instead of seeing in the waiting, which is very accommodating, I went for a walk in the area.

My sales rep Scott and the team were great throughout the whole process

The lease on my 2024 Silverado was nearing completion, and I received a call from Austin Kinert (Sales) at James Martin Chevrolet. I advised Austin that I was looking to lease a new 2026 Silverado LT, in white. He was very quickly able to identify the exact vehicle and offer me a very attractive deal. The whole transaction was completed quickly and in a very responsive, professional and courteous manner. Full marks!

We had a oil change the man that did oil change didn’t let us know that the engine filter needed to be changed when we left there the engine light came on and said that the engine filter need to be changed we thought everything was good until the light came on The next morning my wife called back and requested to speak to the manager, her name was Diane my wife explained everything to her and she understood what had happened and she she advised my wife to bring the car back and the issues will be corrected which she did she was very nice and very professional she showed very good customer service skills however the gentleman that was helping us did not have any customer service skills because he should have came back to the waiting room and advised us that the engine filter needed to be change which he didn’t. However Diane took care of the problem. Right now I am afraid to bring my car back there or purchase a car there it’s over and the problem has been corrected. All I have to say you need more people like Diane she cares about the customer and again she has very good customer service skills.

I just love you all cuz I hate a 2021 Chevy track and now I'm in a Chevy Equinox electric you're very kind and I will refer someone else to her in the future they want a car thank you and James and the owners thank all you

Vincent Taylor was professional, however, the wait time was extremely too long for an oil change and tire rotation. Mr. Taylor told me it would take an hour and a half. I ended up being there almost 4 hours. He stated that he would not charge me for the service due to my extended wait time. I had to wait an additional 10 minutes for him to process the paperwork for my receipt. I ended up leaving because I was late to another appointment. This is the dealership from which I purchased my vehicle, but it is not close to my home. I have planned to go to a dealership near my home for the oil change, but changed my mind when I received the coupon for my birthday, which indicated I would receive a percentage off the oil change price equal to the number of years I was celebrating as a birthday. Once it went past the estimate of an hour and a half, he should've been informed me that it was taking longer

Mark did a great job on finding the vehicle I was looking for and also the price.

Dan was the greatest sales person I ever met. Thanks to him I got my car new new 🙂

All

I came in for a oil change and tires rotated. They did not rotate my tires. My tires is all on different numbers.

Good 👍

Good

Very nice people. Mark P is awesome. He was able to get me into a newer vehicle after my bankruptcy discharge. I love my car. Best car I’ve had so far. I would recommend them to anyone. The dealership is nice. Beautiful layout. It was a pleasure overall great experience.

John in the body shop was excellent! did a great job on my Equinox.

Excellent service with purchasing and delivery of new vehicle

Austin was friendly, knowledgeable and provided excellent customer service! Thank you Austin

Salesman was extremely patient listen to what we wanted and needed and follow through with our wishes.

They told me what I needed , and they told me what they would do , and they did it walked out of the dead wood brand new cop , just like they said , I would

Great place and fast service.

Very professional and friendly

fast and friendly - the best car buying experience I ever had

It is always a pleasure to do business with Mark Picalo. He take the time to make sure he gets the best deal he can for you and the car you want. He is personable and makes you feel at ease during the whole time. I really trust him and would refer anyone needing a car to him.

I really don't have much to say about my visit only I always get good service from everyone there.

Very polite extremely pleasant trip wasn’t a long wait

I was not acknowledged when I pulled into the garage. The service person stood by the car but never acknowledged me stating I was looking at my phone. I looked at him at least three times waiting for him to say how can I help you or what brings you in today but noting so I sat in the car a little longer and got out and ask who should I be speaking to and they began to insinuate that I ignored the service rep. Once I was checked in, I ask for a courtesy ride up the street to a nail salon and was told the driver was at lunch. So I proceeded to walk to the nail salon because I had a 2:45 appointment. Before leaving I asked if the driver would be able to pick me up and they told me to call when ready. I called 20 minutes before I was ready and was told they would give him the message and someone should call me back. I ask would they call me either way if they were coming or not as a courtesy and was told they should. Once I finished at the salon since I hadn’t gotten a call back, I started walking back to the dealership and called while walking and was told the driver was gone for the day. I am 68 years old, a senior and have done business with James Martin for years and have never been disrespected and treated as. I was on 4/14/2026! I felt angry but didn’t blow my cool! Even the dry apology and the service person not assisting me with getting my GM rewards point credits was another sign of not providing customer service! I know now I should get some type of compensation/consideration for how I was treated while coming to have my oil change done. I am very disappointed with the service I received at James Martin Chevrolet and I have never had an experience like I had there on yesterday!

They said the paperwork got mixed up. Other than that you guys did okay

The excellent Oil change was well needed . Thankyou to the staff and Happy Holidays .

The service rep who took my information was very polite and professional. I would give him a 10 star. I had an appointment for a full service oil change and my tires were not rotated at all. This is the 2nd time this has happened at James Martin Chevrolet. The wait was over 3 hours with an appointment. I'm very disappointed in their service

James Raines was very professional and knowledgeable about his product will only purchase vehicles from him and GM! Will refer family and friends! Thanks James!

I had a good experience with service.

I appreciate the dealership staying open to accommodate me.

Came in with car battery issues. Once inFor I was back on the road quick when replace

The service was excellent. I received a software update for my super cruise that I didn’t expect.

Very good

The experience was awesome from the start being greeted by long time employee Emanuel which was nice to see someone your familiar with and has longevity

We had to have our son‘s car towed with AAA. It’s within a 5 mile radius. We had taken our car to James Martin Chevrolet before and had a good experience. However, I had to call the dealership two days after the car was delivered. They hadn’t even noticed the car was there, even though I scheduled a service online we did not hear from them at all that week. We then went into week two, week two went by and I only received a phone call for the repairs that needed to be made then my husband and I both tried to call several times moving on to week three we still had to call. They had to do a radiator flush. The radiator flush was unnecessary because there was no fluid in the radiator to begin with then they said they needed to add a thermostat. I decided and told them that we were going to just tow the car back up to our house, we didn’t want to put any more money into it at that point they said they would cover the thermostat for $100 and the total price would be $950 for hoses a coolant flush and a thermostat. They had our car for almost one month and the communication was terrible. There is one person in charge of the service center. They are so busy and overworked that they are unable to get back with customers. When we went to pick up the car the person in charge of the service center was not there. He was doing a test drive and ourselves as well as four other customers were stuck there waiting for him to get back because apparently he is the only one who can answer any questions. On a bright note, the cashier was amazing. She realized that we had driven over an hour to get there. She re-printed our paperwork and got us out of there in less than 20 minutes.

Very helpful

I was told service is not guaranteed with appointment no technician was available to even look at my car and once I called at 5:15pm thats when i was made aware of this. I was delt with as if I was a nuisance. Once i said i need to be to get work at 7am how do we go about this? I was told that there was nothing they could do my only option was to pick up my can and reschedule my appointment I was very disappointed. There was no sign, verbal advisory, text or anything that notified me that service was not guaranteed. Also they put on paperwork I refused service

Came to dealership to get oil change and had one other item I had a question about and representative that signed me in made sure all was taken care of before I left.

Austin was awesome to work with. He explained to me the process then followed it making things go very smooth from start to finish. He is now my car guy. Thank you Austin you are a Rockstar!!

The representative I believe her name was Vivian was very helpful and insightful.

Recently had an oil change done at James Martin. It went smoothly and relatively quickly.

Everything was smooth

My salesperson Ryan gave me a phenomenal buying experience. He was open and honest and helped put together a deal that made sense. Highly recommended.

The person who assisted me was very helpful

I’ve been a long time customer with James Martin and I had a new sales person James Raines who was AMAZING!! He was thorough in anything and went above and beyond. Great customer service!

Professional services and courtesy.

I came in for my oil change and tire rotation. It was a good experience and it didn’t take them too long to do it. I was greeted and treated with courtesy and respect.

I am truly pleased with the service I received at your dealership on Thursday June 4, 2026. Odell Williams was very helpful. This is my fourth vehicle I bought from this dealership.

I originally made an appointment for my oil change but when I went in the told me that there was quite a few people ahead of me even though I booked an appointment. He originally told me there was nothing to be done, so I left. After thinking for about 2 minutes, I went back inside and reiterated that I had an appointment and I left work early to get this done to my car. After telling them that, a younger guy and his father told me that they could do my oil change and get me our in less than an hour. Which is cool but I didn't understand why they didn't prioritize people who set appointments. I had to ask them multiple times why would they have the option to schedule if they prioritized those who did walk ins. They had no real answer. They ended up doing my oil change in less than 30 minutes. I unfortunately think that oil was put in top of my old oil. I really appreciate them for accommodating me! But just wish they accommodated those who took the time to schedule an appointment. Love the crew for being so sweet and accommodating just wish there was a standard of service. The gentleman were kind and curious.

Good

First time long distance buyer. I felt valued, understood, treated with respect, and no high pressure sales tactics were used. They responded quickly to my questions. Explained the process every step of the way from my initial phone call to delivery of the car. I recommend this dealership to anyone who values excellent customer service!

Best dealership in Michigan. James Raines, JJ & Ryan are the best in the biz!

I was there for 3 hours for an oil change.

Vince was excellent in helping me get my car checked in and serviced and helped me understand what was needed for the service. It as done quickly and accurately. Everyone was friendly and helpful!

Everyone was polite and helpful. It was a pleasant experience.

My experience was fantastic. I started with Scott. He listened to what I was looking for. When I got to the dealership for my meeting, he was still helping another customer. So he introduced me to Ryan. Ryan had already been told what I was looking at, and he didn't try to make me start the process over. I test drove 2 different vehicles, after test driving the first one Ryan made a suggestion for me to try the other one and he was right I did like th second one. But then came the figures for the car note, and to say worried would be an understatement. Ryan, I believe saw the uncertainty on my face and in my voice. He was very kind and told me as I was leaving, that he would work on somethings for me. The next day when I spoke to Ryan and he told me that not only was the interest rate greatly lowered he got me approved for a brand new 2026 vehicle. I was speechless and thankful at the same time. Ryan really made that one the best days in my life. The experience from working with Ryan to finance was awesome!. Thank you again Ryan!

They were good with my tire change

I appreciate the service. I purchased my vehicle of the floor of James Martin 14 yrs ago and my Impala still drives like it is new, thanks to James Martin. Keep up the good work.

The wait was a little longer than I expected for a oil change. Other than that everything was good.

no comment

It was fantastic and mark did a wonderful job helping me!

JIM RAINES SALESMAN WAS FANTASTIC. SLIGHT ISSUE WITH CAR DUE TO MY FAULT FOR NOT ASKING ABOUT POWER SEATS AND HEATED SEATS AND HEATED STEERING WHEEL

The person who wrote up my request for an oil change was pleasant. It was the first time my new car had been serviced. There was no cost for the service and a couple other things I had not requested.

The agents were very helpful and caring to my suv needs.

Great customer service

Loved James Martin. My Salesperson, Mark Piccolo is awesome! The owner also came up to speak with me. Great Guy!!!!

I have been a customer for about 50 years. ...you took care of my '63 CHEVROLET impala when I moved to Detroit in 1970...always a pleasure to do business with...great personel. .

Service department did not notify me my SUV was ready for pickup

It is always a great pleasure being service my James Martin Employees

Everyone was super friendly and the service was quick! I am highly satisfied and will be returning.

Came on the first day looking for a Blazer. You all didn't have what I wanted. Mo them showed me a Trax, which I didn't want because I had one already and wasn't impressed with it. Came in the next day after thinking all night about the Trax I decided to get it. Then Mo showed me the Equinox. I love it. One of the best decisions I've made. Thanks Mo.

Our salesman Scott was great throughout the sales process

Thank You so much I love my car it is beautiful 😍 Moe H is a very great safe person.I have recommend Serval of my friends to him but you all are wonderful I will always shop with you all Love you Moe

I came in for an oil change and after I left I realize they didn’t put any windshield wiper fluid in. I had ran out 2 days prior so I know it was empty. It makes me think did they refill any of the fluids? I spoke with Mr Taylor and he apologized and told me to come back in. I live in Novi so now I have to burn gas that I didn’t plan on!

John was my salesman and did an amazing job and got me into the vehicle that I wanted. He worked hard, was honest and did not feel slimy or like he was trying to pull anything over the entire time. The full crew worked hard, were honest and did an incredible job.

I had excellent help from James and Steve it was painless and both made me feel like family and they were more than helpful

THE Mark Piccalo is the best! Give that man a raise or at least buy him lunch!

Not happy with floor mat. Never worked as intended

Good

I recently purchased a 2027 Bolt from James Martin Chevrolet, and working with Austin and Kenneth was the best dealership experience my wife and I have ever had. From the start, Austin made the entire negotiating process incredibly smooth. He was fully transparent, quick to reply, and ultimately gave us the best out the door offer of any dealer we spoke with. Even more importantly, he was friendly, patient, and nothing like the stereotypical car salesman. He answered all of our questions, addressed every concern, and took great care of us throughout the process. He also took the time to walk us through all the technology on the Bolt in a way that was easy to understand. Kenneth in finance was equally impressive. He was relaxed, clear, and never pushy. I walked in expecting the usual long, stressful financing experience with surprise add ons, but it was the complete opposite. The process was fast, straightforward, and genuinely pleasant. When we finished signing, I remember thinking that it could not possibly be everything because it was so smooth. We will absolutely recommend James Martin Chevrolet to family, friends, and anyone who will listen. Thank you, Austin and Kenneth, for a truly great experience.

James was very accommodating getting my vehicle ready for me! Thank you!!

Customer since 1972,During my last 4{four} visits for complete service.Paid for Tire rotation each visit,but the service was not completed until I confronted the Service Mgrs..Jodie,Diana ,Emanuel On 4visits within the last 21/2 years the same neglect to complete my service continued .Mgrs were apologetic BUT the negligent behavior from the Techs/Mechanic continues.May 18,2026 may be my last visit.I anticipate more of same...

I absolutely love my new Trax! Thank you to Sam, Phil Large, Diann and the whole James-Martin crew for always taking care of me. Thank you, from Catherine and the warranty in transit team

My experience was great

Very good

Thank you so much for excellent service!

It was good

The experience was great the service man was helpful he even washed my car. And the latest thing I didn’t like was my tire is still losing pressure which I didn’t get a reason for that so I will be bringing the vehicle back in to see what’s wrong

The service department had my car for 1 month after expecting a 3-5 day service and $1,500 advance payment on the repair. They did however promise me a rental that they made good on. Thank you. In the end after the one month I ended up with additional monthly expenses on a brand new car

The day of my appointment the technician wasn't there. I agreed to come back next day technician still wasn't there waited for his return. Two and half hours later he showed you to service my vehicle. The service manager only took 10 dollars off my bill. My opinion should have given me free oil change for my time

It was good experience no complaints lol but it was a lil to long for a oil change tho I don’t see why it should take that long or the need for a appointment that kinda makes you wanna go else where and yall are close on the weekends who does that really help ppl have to call off work to get a oil change lol or any work done to they car that’s not good at all if the company is that big to the point you had to make customers wait hours and call off work to get work done to your car prolly just go somewhere else honestly

Change dealer after 14yrs of poor service and total disrespect I just couldn't take it anymore. I want to thank you for believing in me and helping to finance my first Chevrolet Silverado.

I am a long time customer and they always treat you kindly.

I didn't have to wait long time

Fast and easy